JAPANAUCTIONCENTER.COM
Contact Address:
NICHIDO LTD
Yumeminato Tower 2F Takenouchi Danchi 255-3
Sakaiminato City Tottori 684-0046 JAPAN
Phone: +81-90-7508-4195		 You bid on Japanese online auctions, and we simply send them to you
Search:     Advanced search
Browse by category:
Contact Us
Japan Auction Center / Shipment & Handling / What if my items are damaged during the delivery?

What if my items are damaged during the delivery?
Print
Posted: 03 Jan, 2008
by: Admin A.
Updated: 09 Feb, 2009
by: Admin A.
Please kindly go to file a claim with your local post office and ask them to create a "damage report" for your delivery. Then send us a scanned copy of this report with the detailed images of the damaged items as soon as possible. This way we can start the process from Japan side and ask Japan Post to compensate the damage. Please note that this is a quite long process which may take some few months.
Click here for more details.
Others in this Category
document Are items of any size shipped to me?
document When do you ship my items?
document When will I receive my items?
document Do you charge a commission or handling fee for international deliveries?
document Will my money be refunded if my item never arrives or arrives damaged?
document How much are international delivery fees?
document Can I still bid on an item if the seller doesn't ship internationally?
document How can I have items sent to a different address?
document Can you provide special packing for my items?
document I want an insurance on package. How does that work?
document My items are recorded as being shipped, but I haven't received them yet.
document Can you put a low price on my invoice and mark the item as a gift?
document Can you hold my items for a while?
document Can you send my items using my personal FedEx account?
document Can the international delivery fee be paid up front?
document Is there a packing fee for items to be shipped?